Effective Date: [Insert Date]
Returns
We want you to love your purchase. If something’s not quite right, here’s how we can help:
- Return Period: Items can be returned within 30 days of purchase for a full refund or exchange.
- Condition: Returned items must be unworn, unwashed, and in their original condition with all tags attached.
- Proof of Purchase: A receipt or order confirmation is required for all returns.
- Final Sale Items: Sale, clearance, and custom items are final sale and cannot be returned or exchanged.
- Return Method:
- In-Store: Bring the item to any of our locations with your receipt.
- Online Orders: Email us at [This email address is being protected from spambots. You need JavaScript enabled to view it.] to request a return label. Return shipping costs may apply.
Repairs
We believe in quality. If an item has a manufacturing defect, we’ll make it right.
- Eligibility: Repairs are available for items purchased within the last 6 months.
- What We Cover: Defects in stitching, buttons, zippers, or fabric quality under normal wear.
- What We Don’t Cover: Damage from accidents, misuse, or normal wear and tear (e.g., fading, pilling).
- Process:
- Contact us at [This email address is being protected from spambots. You need JavaScript enabled to view it.] with your order number and a photo of the issue.
- We’ll assess whether it qualifies for a free repair, replacement, or store credit.
Questions?
Contact our customer care team at:
- [This email address is being protected from spambots. You need JavaScript enabled to view it.]
- [Phone Number]
Or visit us in-store during business hours.